Our philosophy is to ensure we provide our clients with what they require. We believe that our clients know their business better than us and therefore we work bespokely to ensure our clients’ requirements are met rather than telling them what they MUST stock and offer. We offer sound advice and suggestions. A dynamic process takes place – from our knowledge of the brands and our client’s knowledge of their business, a great synergy of ideas and dynamism is formed – essential building blocks for the following:

• We help to design a unique and creative treatment menu using either or both brands.
• We offer clients the opportunity of adding signature treatments that we design to client’s approval


• We look at other revenue building opportunities to marry the hotel to the spa and the spa to the hotel. Helping to increase conversion rates of hotel residents into spa guests.
• Opportunities to add value to spa guests stay in hotels such as wellness cards.
• Bespoke quotes for opening orders which are mutually beneficial.
• Tailored made training schedules which work around the spa operations. Offering training for all necessary spa and hotel staff.
• Promotional events from yearly marketing calendars to launch and expert events.
• Special incentives for therapists and other staff members – ranging from monthly incentives to ad hoc competitions.
• Possible PR opportunities for the spa.
• Continuous Account Management support.

Exclusive Spa Brands chooses the right clients for the right brand. The brands are not offered to spas which we feel could not offer a high standard of treatment delivery or have the capability to embrace the brands’ philosophy. Mystery shopping is vital to ensure that high standard is upheld whenever, whoever and wherever….